Terms of Service

1 Description of the Service

1.1 GuruFrame is a voice-controlled, multi-device AI command center designed primarily for use with Even Realities G2 smart glasses and R1 ring, with companion support on phone and desktop. The Service provides:

• Access to multiple AI models (including but not limited to Claude, Grok, Llama, and local Ollama options) routed through our platform.
• Integrations with third-party tools such as Microsoft 365 (email, calendar via Graph API), and optional connections to CRM, accounting, Slack, and other business tools.
• Client portal for account management, billing, device management, usage tracking, and settings.
• Prepaid credit system for usage-based AI queries and features.
• Setup, configuration, training, and ongoing support options under Perpetual (local/on-premise) or SaaS (cloud-hosted) models.

1.2 The Service is a value-added platform. We do not simply resell raw access to third-party AI models or APIs. We provide orchestration, glasses integration via Even Hub Plug-in, persistent context, voice interfaces (including Deepgram STT), business tool connectivity, usage tracking, and support.

1.3 Features and availability may vary by plan, device compatibility, network conditions, and third-party service status. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

2 Eligibility and Account Registration

2.1 You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use (executives, entrepreneurs, creators, and teams).

2.2 To access the client portal, Guru App, or paid features, you must create an account. You agree to provide accurate, complete, and current information and to keep it updated.

2.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

2.4 We reserve the right to refuse registration, suspend, or terminate accounts at our discretion, including for violation of these Terms or suspected fraud.

3 Billing, Payments, Credits, and Fees

3.1 Service Models:

• Perpetual / Local Install: One-time setup fee (typically $5,000-$10,000 or as quoted), client-owned hardware, optional ongoing support fees.
• SaaS / Cloud Hosted: Setup fee (typically $1,500, may be waived with annual commitment), monthly base fee plus usage-based charges, or prepaid credit packs.

3.2 Prepaid Credits: Credits are purchased in packs (e.g., $25, $50, $100, $500) via Stripe Checkout. Credits are used to pay for AI queries, token usage (subject to our markup, currently designed around 2.5x upstream costs), and certain features. Credits are non-refundable except as required by law or at our sole discretion. Unused credits do not expire unless the account is terminated.

3.3 Usage Tracking and Markup: We track token/query usage and deduct credits automatically. Pricing includes a markup over upstream AI provider costs to cover platform infrastructure, development, support, and profit. Exact rates are shown in the portal and may be updated with notice.

3.4 Setup Fees and Other Charges: Setup, training, custom integrations, hardware consulting, and support are billed as quoted. All fees are in USD unless otherwise stated. You authorize us (via Stripe or other processors) to charge your payment method for all applicable fees.

3.5 Taxes: You are responsible for all applicable taxes. We may collect taxes where required.

3.6 Refunds: Setup fees are generally non-refundable after work begins. Credit purchases are non-refundable. Exceptions may apply under consumer protection laws or at our discretion for service failures.

3.7 Low Balance and Suspension: We may warn you of low balances and suspend AI access or features when credits reach zero until replenished.

3.8 Changes to Pricing: We may change fees, credit rates, or markup with reasonable notice (e.g., via portal or email). Continued use after notice constitutes acceptance.

4 Acceptable Use Policy

4.1 You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.2 Prohibited activities include, but are not limited to:

• Violating any applicable laws or regulations.
• Infringing intellectual property or privacy rights of others.
• Generating, transmitting, or storing illegal content, including child sexual abuse material, non-consensual intimate imagery, content promoting violence, terrorism, or self-harm.
• Attempting to reverse-engineer, decompile, or extract source code of the Service or underlying models beyond what is permitted by open-source licenses.
• Using the Service to build competing products that primarily resell or proxy raw AI model access without substantial added value.
• Overloading, disrupting, or attempting unauthorized access to our systems, third-party services, or other users' data.
• Sharing account credentials or allowing unauthorized multi-user access outside of authorized team plans.
• Using the Service in ways that violate the terms of third-party providers (Even Realities, Anthropic, xAI, Microsoft, Deepgram, Stripe, etc.).
• Automated scraping, bulk extraction, or high-volume use that exceeds reasonable personal or business use without prior written approval.

4.3 AI-Specific Rules: You are solely responsible for the inputs you provide and the outputs you generate or act upon. AI outputs may be inaccurate, incomplete, or biased. Do not rely on the Service for critical decisions (medical, legal, financial, safety) without independent professional verification. You must comply with all upstream AI provider acceptable use policies.

4.4 We reserve the right to investigate violations and take action, including content removal, account suspension/termination, and reporting to authorities.

5 Third-Party Services and Integrations

5.1 The Service integrates with and depends on third-party platforms and providers, including but not limited to:

• Even Realities (Even Hub Developer Platform, G2 glasses, R1 ring, and related SDKs/APIs). Your use of the Guru App Plug-in is also subject to Even Realities' Terms of Service and Developer Platform Terms.
• AI model providers (Anthropic/Claude, xAI/Grok, Meta/Llama via Ollama or other hosts, and others we may add).
• Microsoft (Graph API for 365 email/calendar and related services).
• Stripe (payment processing).
• Deepgram (speech-to-text).
• Cloudflare, Tailscale, Docker, and other infrastructure providers.
• Optional tools you connect (CRM, accounting, Slack, etc.).

5.2 Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, security, or practices of third parties. Failures or changes by third parties may affect the Service.

5.3 By enabling integrations, you authorize us to access and process data from those services as needed to provide the features you request (e.g., reading email, checking calendar). You represent that you have the necessary rights and consents.

5.4 For Even Hub: The Guru App is a third-party Plug-in. Even Realities is not responsible for our app, data handling, billing, or support. You must comply with Even Realities' publication and use rules.

6 Intellectual Property

6.1 The Service, including the website, portal, Guru App, software, designs, logos, trademarks ("GuruFrame," "Your AI. On Your Face."), and all related content (excluding User Content and third-party components), is owned by us or our licensors and protected by intellectual property laws.

6.2 We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes in accordance with these Terms and your plan.

6.3 You retain ownership of your inputs, prompts, and data you upload or generate ("User Content"), subject to the licenses you grant us to operate the Service (e.g., process, store, transmit as needed).

6.4 Feedback: If you provide suggestions or feedback, you grant us a perpetual, royalty-free license to use it without restriction or compensation.

6.5 Open-Source Components: Certain components may be subject to open-source licenses. We confirm that the software we use is legal to offer as a managed service. Applicable open-source notices will be provided upon request or in documentation.

7 Privacy and Data

7.1 Our Privacy Policy describes how we collect, use, store, and protect personal data. By using the Service, you consent to those practices.

7.2 Privacy-First Approach: We emphasize local storage options, encrypted connections, and, for enterprise/local installs, the ability for data to remain on your hardware/network. Cloud-hosted accounts involve processing on our infrastructure (Cloudflare Workers, D1, etc.) and third-party providers.

7.3 For glasses and voice features: Audio may be processed by Deepgram or similar for speech-to-text. Visual or other sensor data (if enabled in future features) will be handled according to the then-current Privacy Policy and your settings.

7.4 You are responsible for obtaining any necessary consents from individuals whose data you process through the Service (e.g., emails, calendar events involving third parties).

7.5 We implement reasonable security measures (e.g., PBKDF2-SHA256 password hashing, secure cookies, encrypted connections). No system is 100% secure; you use the Service at your own risk.

8 Disclaimers of Warranties

8.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED AVAILABILITY.

8.2 WE DO NOT WARRANT THAT:

• AI outputs will be accurate, complete, current, or suitable for any purpose.
• The Service will be error-free, secure, or free of viruses.
• Integrations with third-party hardware (G2 glasses) or software will function continuously or without interruption.
• Local or cloud options will meet all regulatory or compliance requirements for your specific use case.

8.3 Hardware (Even Realities G2, R1 ring, your computers/phones) is provided by third parties. We are not responsible for hardware defects, compatibility issues, battery life, or physical performance.

9 Limitation of Liability

9.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GURUFRAME, ITS OPERATORS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR $100 IF NO PAYMENTS WERE MADE).

9.3 SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10 Indemnification

You agree to indemnify, defend, and hold harmless GuruFrame, its operators, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or applicable law; (d) your violation of any third-party rights or terms (including Even Realities, AI providers, Microsoft); or (e) any claim that your use caused harm to a third party.

11 Termination

11.1 You may stop using the Service and request account deletion at any time (subject to any outstanding payment obligations).

11.2 We may suspend or terminate your access immediately, without notice, for any reason, including violation of these Terms, non-payment, or extended inactivity.

11.3 Upon termination: (a) your license to use the Service ends; (b) we may delete or retain data as required by law or our policies; (c) prepaid credits are forfeited unless required otherwise by law; (d) Sections that by their nature should survive (e.g., IP, disclaimers, liability limits, indemnification) will survive.

12 Governing Law and Dispute Resolution

12.1 These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

12.2 Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be resolved exclusively in the state or federal courts located in Georgia, and you consent to personal jurisdiction there.

12.3 You and we agree that any dispute resolution will be conducted on an individual basis and not as a class action (to the extent permitted by law).

13 Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on the website with a new "Last Updated" date and, for material changes, provide notice via email or portal. Continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

14 General Provisions

14.1 Entire Agreement: These Terms, together with any order forms, quotes, Privacy Policy, and other policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede prior agreements.

14.2 Severability: If any provision is found unenforceable, the remaining provisions will remain in full force.

14.3 Waiver: Failure to enforce any right is not a waiver of that right.

14.4 Assignment: You may not assign these Terms without our prior written consent. We may assign freely.

14.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control (e.g., third-party outages, natural disasters, government actions, internet failures).

14.6 Export and Sanctions: You represent that you are not located in a sanctioned country and are not a prohibited party under applicable export/sanctions laws. You will not use the Service in violation of such laws.

14.7 Notices: Notices to you may be sent via email to your account address or posted in the portal. Notices to us should be sent to the contact below.

15 Contact Information